The Kanban Iceberg: How to go below the surface of a shallow implementation
For many teams, kanban is an iceberg: They see only the single practice of visualization, but the mass of the system is below the surface in the form of the other practices, principles and values. This experience report details the journey that one company took to break the barrier of a wide but shallow kanban implementation at scale to realize benefits like improved delivery outcomes and greater employee satisfaction. Beginning with depth-of-kanban assessments and through a series of experiments, like the emergence of a new role — the flow manager — and standard work, teams deepened their understanding of the kanban method and gained control over delivery. The deepened kanban at scale also had knock-on effects on organization-level management and feedback loops, such as the ops review.
[This will be an updated version of the talk given at LKUK 14 and LK-France 14 http://www.slideshare.net/MatthewPhilip/kanban-iceberg-lkfr14 ]